About the CoronaVirus
What are some of the changes:
Our dear patients, as we are approaching our semi-full reopening this coming Saturday May 16th, 2020; here are some recommendations/steps/requests we will do/ask from you:
- If you are showing any signs or symptoms of Covid-19 please refrain from coming to your appointment. Please inform us of that as soon as you can.
- We will be scheduling patients so that there will not be more than three people waiting in our big waiting room. Still, please call the office shortly before arriving or once you are in the parking lot. If you get to the voicemail, please don't leave a message and just please present to the office. Upon presenting to the office, if you find three people waiting in the waiting room please just advise the front desk person of your arrival and please wait in your car. We will call you as soon as possible to come up to the office.
- We ask you that you wear a mask upon presenting to the office and not to take it off until asked to do so by our office personnel.
- Once you present to the front desk your temperature will be taken with a contact-less thermometer.
- You will notice HEPA-Class air purifiers in the waiting room and the clinical area. Even though they are not required or recommended yet by CDC or ADA as the virus is not proven yet to be transmitted by air, those filters/air purifiers are proven to be able to filter down particles smaller from Coronavirus, from the air.
- As always, our staff are disinfecting all surfaces regularly. In the clinical area all surfaces are cleaned and disinfected between patients, as has always been the case.
- Our hygienists might mostly do your teeth cleaning with hand scaling instead of the ultrasonic scaler. Even though using the ultrasonic scaler won't transmit the virus to YOU as it creates aerosols from you the patient, but it might put our hygienists at statistically greater risk of contacting the virus if there is deficiency in their PPE, whether through human error or manufacturing error.
- You will be charged a small additional "PPE fee" each visit following ADA guidance to dental offices, to cover for the increased cost for PPE supplies. Almost all insurances don't cover that fee, with the sole exception so far being United Concordia Dental insurance.
Please enjoy your visit to us safely....!
Update on May 11th, 2020; We are BAAAAACK...!
Dear Patients and Families,
Great News! We are preparing to reopen and beyond excited to see your smiling faces once again. Timonium Family Dentistry hopes you and your family have been safe and healthy during this time. Effective Saturday May 16, 2020 we will be seeing patients for regular appointments, including teeth cleaning appointments, God's willing.
Starting this week our team members will reach out to you by phone in order to schedule your next visit, we may do so in a way that properly prioritizes both appointment date and type. Also, please feel free to call us to reschedule your appointment. We realize these uncertain times are frustrating for everyone, however, please be assured that we will do everything possible to get your appointment back on the schedule in a timely and fair manner.
It is going to be a gradual re-opening process as we have enacted COVID-19 safety precautions and appointment protocols in our offices to ensure every patient receives safe and excellent care. These updates to our appointment policies will be posted on our website.
Timonium Family Dentistry would like to thank you for your patience and understanding. Know that we are committed to the same exceptional and compassionate care that we have always provided. Your safety and health continue to be our top priority! So while we may look slightly different and have a few different routines, we are still your dental office family and we cannot wait to reopen and help you create the smile you have always deserved.
If you have any questions or concerns, please let us know.
Update on May 7th, 2020: WE ARE BACK...ALMOST...
Our Dear patients;
Yesterday May 6, 2020 Governor Hogan & Health Secretary Neall modified the State Orders from March 20, 2020 & April 5th regarding elective medical and dental procedures. Effective today, May 7, 2020; dental offices are allowed to do all elective procedures, including regular hygiene appointments, while following proper CDC-outlined guidelines and using proper PPE. We will list more details in the next few days regarding these steps and we will also starting calling our patients who would like to get scheduled for non-emergency treatment to schedule them...Please stay tuned...!
Update on March 30, 2020:
Our Dear Patients;
In light of MD governor recent "Shelter-in-place" order, we would like to reiterate our commitment to you in these difficult times. We aim to help resolve any dental emergencies you encounter as we always have done. Dental offices are considered essential services per the Governor order. So, please don't hesitate to contact our office whenever you need. We are still seeing and treating our patients when they needed to be seen.
In case of a dental emergency please call our office number, listen to the full voicemail instructions and then call the emergency service number at the end of those instructions. Please DON'T leave a voicemail as we are overwhelmed with the amount of voicemails being left, some of which are of urgent nature and some of which are not.
If you would like to reschedule an already scheduled appointment please email us at firstname.lastname@example.org or text our emergency service number.
Please stay safe and look after your loved ones....!
Update: On March 17, 2020:
Our Dear Patients;
Due to the pandemic transmission of the Coronavirus, and in accordance with the American Dental Association, the Maryland Board of Dental Examiners and the Maryland Dental Association guidelines; we will stop seeing patients for regular teeth cleanings effective immediately. We really regret not being able to see you for those appointments and we apologize for any disruption that might cause your schedule. The common good must always come first in these unprecedented times.
On March 10, 2020
Our dear patients;
This is an unprecedented time. As you are well aware of the community spread of the novel corona virus and the resulting advisory about how to prevent or mitigate its spread, specially among people most vulnerable to its harmful effects. We should all come together for the common good in those difficult times.
We are professionally trained and will always strive to provide a clean and safe environment that allows us to treat all patients with (or without) debilitating or contagious infections and conditions, using all proper precautions. We strongly recommend following the CDC guidelines:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Stay home when you are sick.
- Don't go to your dental appointment if you are sick UNLESS it is an emergency or you are in pain.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- If soap and water are unavailable, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
At this point of time, we are still open to see you and treat your dental needs. We will continue to monitor the evolving situation and we will announce on our website if any closures are to occur, and we will also communicate via email/text to inform you of any such changes...
Please stay safe...We truly value you as our patients and our fellow humans..